Terms & Conditions
📝 Terms & Conditions – Nous UK
These terms and conditions govern the use of our website, as well as the contractual relationship between Nous and its customers. By placing an order, you agree to the terms outlined below.
1. Company Information
Nous
Contact Email: helpeuropecenter@gmail.com
Country of Operation: United Kingdom
Distribution Centre: United Kingdom
Logistics Providers: Royal Mail, DPD, Evri
2. Scope of Application
These terms apply to all orders placed by consumers residing in the United Kingdom through our online shop.
All contracts are governed exclusively by UK e-commerce and consumer protection laws.
3. Products and Pricing
– All prices include applicable VAT and are expressed in Pounds Sterling (GBP).
– Any additional costs, such as express delivery (if applicable), will be clearly indicated during checkout.
4. Ordering Process
– Once your order is placed, you will receive a confirmation email.
– The purchase contract is considered formalised only after this confirmation.
– We reserve the right to cancel orders due to technical errors, stock unavailability, or suspected fraudulent activity.
5. Payment Methods
– We accept the payment methods displayed on our platform at the time of purchase.
– Full payment must be completed before an order is processed.
6. Shipping & Delivery
– Orders are processed and dispatched within 24–72 working hours after payment confirmation.
– Estimated delivery time within the UK is 2–5 working days, though it may vary during peak seasons or promotional events.
7. Right of Withdrawal
You have the right to cancel your purchase within 14 calendar days of receiving your product, in accordance with our Returns & Refunds Policy and the UK Consumer Rights Act 2015.
8. Liability
– Nous is not responsible for delivery delays caused by circumstances beyond our control, such as strikes, adverse weather, or courier-related issues.
– In cases of defective products or order errors, please contact us for an appropriate solution.
9. Intellectual Property
All content on this website — including logos, images, text, and designs — is protected by copyright.
Any reproduction, in whole or in part, is strictly prohibited without prior authorisation.
10. Changes to Terms
Nous reserves the right to modify these terms at any time.
The updated version will always be published on the website, with the effective date clearly indicated.
11. Governing Law & Jurisdiction
Any disputes related to the use of this website or to purchased products will be resolved under UK law.
In the event of litigation, the courts of England and Wales shall have exclusive jurisdiction.