Return & Refund Policy
🛍️ Return & Refund Policy – Aura Clothing
In accordance with applicable consumer protection standards, you have the right to request a return within 14 calendar days from the date you receive your order, without the need to provide a reason.
To exercise this right, you must contact us within this period.
✔️ Conditions for Returns & Refunds
To be eligible for a return and refund:
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The item must be unused, unworn, and in perfect condition
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The product must be returned in its original packaging
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Proof of purchase (invoice or order confirmation email) is required
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Once your return request is approved, we will provide you with the return address of our distribution facility
🚚 Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked and insured shipping service, as Aura Clothing cannot be held responsible for return packages that are lost in transit.
💰 Refunds
Once the returned item has been received and inspected, a full refund will be issued to the original payment method used at checkout.
Refunds are processed within 7 business days after approval.
If the product is defective, damaged, or incorrect, Aura Clothing will fully cover all return shipping costs.
📩 How to Request a Return
To initiate a return, please contact our customer support team:
Be sure to include:
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Your order number
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The reason for the return
This information helps us process your request as quickly as possible.
⚠️ Promotional Items
Items purchased during special promotions or discount campaigns may be subject to:
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Longer delivery times
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Specific return conditions
Any special terms will always be clearly stated on the respective promotional page.
We recommend reviewing these conditions carefully before completing your purchase.