Shipping Policy

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Inglês Canadense (EN-CA)
País: Canadá (não Reino Unido, não Alemanha)
Nome da loja: Aura Clothing
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🚚 Shipping Policy – Aura Clothing

At Aura Clothing, we are committed to providing a safe, reliable, and transparent shopping experience. We ensure that all orders are processed and shipped within the timeframes outlined below.

We work with trusted logistics partners, including Canada Post and other certified carriers, to guarantee efficient delivery across Canada. Shipping within Canada is completely free, with no additional charges to our customers.


🕒 Processing Time

All orders are processed within 24 to 72 hours after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.


📦 Shipping Time

Estimated delivery time is 7 to 14 business days from the dispatch date.

(Business days are Monday to Friday, excluding weekends and Canadian public holidays.)
Please note that delivery times may be extended during promotional periods or national holidays.


✉️ Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can track your shipment at any time using the link below:

👉 auraclothingeurope.com/apps/order-tracking


🌍 Shipping Area

We currently ship exclusively within Canada.
International shipping is not available at this time.


📦 Delays or Lost Packages

If your order exceeds the maximum estimated delivery time or is considered lost, please contact us at:

📧 helpeuropecenter@gmail.com

We will initiate an investigation with our logistics partner.
If the loss is confirmed, you will be eligible for either a full refund or a free replacement shipment, at no additional cost.


📬 Incorrect or Incomplete Address

Please ensure that your shipping address is entered correctly at checkout, including unit number, street name, city, province, and postal code.

Aura Clothing is not responsible for delivery failures caused by incorrect or incomplete address information.
If a parcel is returned to our warehouse, reshipment will only be possible subject to product availability.