Terms & Conditions

📝 Terms & Conditions – Aura Clothing

These Terms & Conditions govern the use of our website and define the contractual relationship between Aura Clothing and its customers.
By placing an order on our website, you agree to be bound by the terms outlined below.

1. Company Information

Customer Support Email – Aura Clothing
📧 helpeuropecenter@gmail.com

Operating Country: Canada
Distribution Centre: Canada
Shipping Carriers: Canada Post and trusted courier partners

2. Scope of Application

These Terms & Conditions apply to all orders placed by consumers residing in Canada through our online store.
All contracts and transactions are governed exclusively by Canadian laws applicable to e-commerce.

3. Products and Prices

All prices displayed on the website are listed in Canadian Dollars (CAD $) and include all applicable taxes, unless otherwise stated.
Any additional costs, such as express shipping (if available), will be clearly displayed during the checkout process before payment confirmation.

4. Order Process

After completing your order, you will receive an order confirmation email.
A binding purchase agreement is formed once this confirmation has been issued.

Aura Clothing reserves the right to cancel or refuse any order in cases of:

  • Technical errors

  • Product unavailability

  • Suspected fraudulent activity

5. Payment Methods

We accept the payment methods displayed on our website at checkout.
Full payment must be received before an order can be processed or shipped.

6. Shipping and Delivery

Orders are processed and dispatched within 24 to 72 hours after payment confirmation.
Estimated delivery time within Canada is 7 to 14 business days.

Please note that delivery times may be extended during peak seasons, promotional periods, or public holidays.

7. Right of Withdrawal & Returns

Customers have the right to withdraw from the purchase within 14 days of receiving the product, without providing a reason.
Further details can be found in our Return & Refund Policy.

8. Liability

Aura Clothing is not responsible for delivery delays caused by circumstances beyond our control, including but not limited to:

  • Carrier delays

  • Extreme weather conditions

  • Labour disruptions

  • Logistical issues

If you receive a defective or damaged product, please contact our customer support team so we can provide an appropriate resolution.

9. Intellectual Property

All content on this website—including logos, images, text, graphics, and designs—is protected by copyright and intellectual property laws.

Any reproduction, distribution, or use of this content, in whole or in part, without prior written consent from Aura Clothing is strictly prohibited.

10. Amendments to the Terms & Conditions

Aura Clothing reserves the right to update or modify these Terms & Conditions at any time.
The most current version will always be available on our website and will indicate its effective date.

11. Governing Law and Jurisdiction

These Terms & Conditions, as well as any disputes arising from the use of this website or purchases made through our online store, shall be governed exclusively by the laws of Canada.

Jurisdiction shall lie with the competent courts of Canada, to the extent permitted by law.